Performance Management, Effective - Online
Category
Management Development
Pathway
Managing Performance
Audience
Anyone in a line management/team leader role with responsibility for managing the performance of team members including conducting one-to-ones and performance review discussions.
Duration
3 hours. You must attend all sessions.
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
- To explore the role, purpose and importance of effective performance management
- To understand the various reasons for poor performance
- To develop skill, confidence and understanding of the manager/team leader role in managing performance
- To explore strategies and approaches to effective objective setting – especially for soft skills
- To understand how to give effective feedback so as to enhance performance and motivation
- To build confidence and skill in handling difficult performance management situations and conversations
- To identify training and development needs/opportunities
- To explore the importance of follow-up so that performance management conversations are on-going and meaningful and lead to positive outcomes.
Performance management:
• What is it?
• The benefits
• Potential difficulties
Identifying performance:
• Setting objectives
• ‘Hard’ & ‘soft’ objectives
• Performance of hybrid workers
• Exploring performance gaps
• Understanding the reasons for poor performance
• Quantitative and qualitative performance measures
• Task, team & customer
Giving feedback:
• Facing our fears
• A structured approach
• Motivational & developmental feedback
• Giving feedback online
• Handling emotion
• Reactions to feedback
• Getting agreement to change
