Writing Effective Email - Online
Categories
Communication Skills, Work Processes
Pathway
Introduction to Administration
Audience
Suitable for everyone who uses email.
Duration
Half day (3 hours)
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
As a result of attending this course, you will be able to:
• use email to build productive business relationships;
• address the reader's needs and expectations more effectively;
• tell the reader what they need to hear;
• get action when you need to; and
• adapt your tone for formal and informal situations.
Email: key management principles
Why use email? (And when not to)
Managing email:
• dos and don’ts
• email as a form of conversation
Writing emails: a systematic approach
Planning
Building a relationship with your reader
Organising information:
• subject, purpose, message
• organising complicated information
• formatting and using attachments
Getting action
• pushing (and pulling) for action
Writing
Drafting the email: hot tips
Getting the tone right:
• being assertive without being rude
• avoiding misunderstandings
Editing
Checking for content: sound and sense
The style spectrum: formality and informality
Action session
End of course
20 March 2025 at 10:00
Delivered online. You must attend all the sessions.
Online sessions include usual breaks. Course link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.
Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.
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