Assertive Approach, Developing an - Online
Category
Personal Effectiveness
Pathway
Personal and Financial Wellbeing
Audience
Anyone who has to deal with a variety of delicate issues which may result in people problems. This course will help delegates achieve their goals whilst taking account of the feelings of others.
Duration
2.5 hours + 2 hours on 1 day (you must attend all sessions)
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
On completion staff should be able to:
- To identify assertive, aggressive & submissive behavior
- To explore the reasons for our behaviour
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To understand the dynamics of good communication
- To develop & practice assertive communication skills
- To learn how to handle criticism effectively
- To increase personal confidence
Introduction:
- What is assertion?
- Assertion, submission & aggression
- Understanding my rights/freedoms
Blocks to assertive behaviour:
- What do we gain from non-assertion?
- How do we change?
- Fear of change
Communication:
- Communication theory
- The Parent, Adult, Child model
- Establishing Adult communication
Developing a confident style:
- Establishing contracts
- Saying no
- Handling interruptions
- Responding to criticism
- Handling negative attitudes
- Communicating your point of view
- Building confidence
Summary and action plan
