Communication Skills, Effective - Online
Categories
Communication Skills, Personal Effectiveness
Audience
For those whose work involves day-to-day communication with colleagues, customers and clients.
Duration
One day online
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
To enable participants to:
- understand the key principles of effective communication
- become a more effective communicator across the different media
- present a greater confidence
- become more effective in their working relationships
How do we Communicate? – A look at the ways in which we communicate with others, including:
- face-to-face
- telephone
- text
What Makes a Good Communicator? – What are the key qualities and behaviours of a good communicator?
Face-to-face Communication
The importance of:
- the words we use (vocabulary)
- how we say it (tone)
- what it looks like (visual)
Quality Questioning and Listening – The key aspects and skills involved to maximise effectiveness.
Effective Body Language – The effects of both positive and negative body language on how we and our message are perceived.
Using Tone Effectively – How to avoid the pitfall of, “I only said…”
What are Good Interpersonal Skills and How Do We Define Them? – What are the barriers to Interpersonal communication?
Telephone Communications – What can go wrong, followed by guidelines for effective use of the telephone.
The Written Word
- How to sharpen up our emails, letters and texts
- What to avoid and why
- What will help improve clarity and understanding
- Establishing a guide for future reference
- Practical group exercise
Action Session
Delegates commit to the actions they will take on their return to the workplace.
