Surrey Learn

Assertive Skills for Managers (in person)

Category

Management Development

Audience

Managers who have to deal with a variety of delicate issues that may result in people problems. This course will help delegates achieve their goals whilst taking account of the feelings of others.

Duration

1 day

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

On completion delegates should be able to:

  • understand the basis for assertion
  • explore the role of assertiveness in leading a team
  • identify assertive, aggressive & submissive behavior
  • develop assertive communication skills
  • learn how to give feedback constructively
  • increase personal confidence in your leadership

Introduction

  • What is assertiveness?
  • Assertion, non-assertion and aggression
  • Understanding my rights/freedoms

Confident Communication

  • Communication theory
  • The Parent, Adult, Child model
  • Establishing Adult-Adult communication
  • Assertiveness as effective communication

Assertive behaviour and leadership

  • The assertive leader
  • Clarifying the contract
  • Setting clear expectations
  • Developing a respect culture
  • Handling negative attitudes constructively

Developing an assertive style:

  • Saying no
  • Handling interruptions
  • Communicating your point of view
  • Building confidence

Constructive Criticism

  • Giving feedback
  • Staying objective
  • Receiving criticism

Summary and action plan

Dates

No dates are currently scheduled for this course.

Join the waiting list