Experienced Manager, The - Positive Working Relationships (Classroom)
Category
Management Development
Audience
Managers with experience who need the opportunity to refresh their management skill-set.
Duration
2.5 days (not necessarily consecutive) + pre-event self-study assignment. NB. You must be able to attend the whole programme.
Delegate rate
Approximately £300 per complete programme per delegate. The final charge (and late cancellation fee) depends on how many delegates book.
Programme Aims
To provide participants with an understanding of the importance of positive relationship at work and how developing their emotional intelligence can help in achieving more positive engagement and transactions.
Programme Objectives
On completion of this programme, you will be able to:
- Explain the importance of emotional intelligence in building positive relationships at work
- Explain the importance of self-awareness in building our emotional intelligence and how we can enhance this by encouraging and being receptive to feedback
- Explain how rapport can help build trust and the opportunity to influence others
- Explain the importance of questioning and listening skills in building rapport
- Describe how our ‘self-talk’ or our conscious biases (our beliefs) can influence the way we respond to people and the unconscious messages we send
- Recognise how people’s ‘life positions’ can influence their communication and how this can, inadvertently, lead to conflict
- Explain the impact of ‘ego states’ on our ability to communicate effectively and influence others
- Define different types of conflict
- Use assertive approaches to avoid or mitigate the effects of dysfunctional conflict
- Give feedback in a way that raises the recipient’s awareness without damaging confidence
- Receive feedback in a positive way to help increase our self-awareness and competence
- Develop coaching skills to support positive relationships at work
- Define the attributes of an emotionally intelligent leader and identify what more you need to do to enhance your own emotional intelligence.
The Positive Working Relationships programme is in two parts: A pre-course self-study assignment and a two and a half-day workshop.
A Foundation for Positive Relationships
- Self-Awareness
- Building Trust and Influencing Others
- Self-Management
- Awareness of Others
- Handling Conflict
- Giving and Receiving Feedback
- Coaching Skills to Support Positive Relationships
- The Emotionally Intelligent Leader
