Experienced Manager, The - Positive Working Relationships - Online

Programme Aims

To provide participants with an understanding of the importance of positive relationship at work and how developing their emotional intelligence can help in achieving more positive engagement and transactions.

Programme Objectives

On completion of this programme, you will be able to:

• Explain the importance of emotional intelligence in building positive relationships at work
• Explain the importance of self-awareness in building our emotional intelligence and how we can enhance this by encouraging and being receptive to feedback
• Explain how rapport can help build trust and the opportunity to influence others
• Explain the importance of questioning and listening skills in building rapport
• Describe how our ‘self-talk’ or our conscious biases (our beliefs) can influence the way we respond to people and the unconscious messages we send
• Recognise how people’s ‘life positions’ can influence their communication and how this can, inadvertently, lead to conflict
• Explain the impact of ‘ego states’ on our ability to communicate effectively and influence others
• Define different types of conflict
• Use assertive approaches to avoid or mitigate the effects of dysfunctional conflict
• Give feedback in a way that raises the recipient’s awareness without damaging confidence
• Receive feedback in a positive way to help increase our self-awareness and competence
• Define the attributes of an emotionally intelligent leader and identify what more you need to do to enhance your own emotional intelligence.