...examples and peoples experiences on reasonable adjustments gave me the confidence to think about all needs not just the individual needing the reasonable adjustment

Getting the 'tough' jobs out of the way first, rather than leaving for later - makes a huge different. Prioritising and identifying when I am more productive and utilising that time effectively, taking breaks to avoid burn-out and dissatisfaction.

An understanding of project management skills and techniques. I am new to the formal process of project management but I feel I learned so much just from this course. Absolutely brilliant training. I really enjoyed it and have learned so much. I would recommend to my colleagues and Clive was such a brilliant and inspiring teacher.

This was a good length course as it could easily slot into the working day but it was packed with information. It provided the tools to be able to deal with these difficult situations in a work environment.

The knowledge imparted has been immediately applicable to my job, particularly in the areas of empathetic communication and stress management. The practical strategies taught for supporting mental well-being in the workplace have been invaluable, and I’ve already noticed a positive impact in my interactions with colleagues and clients

The course was very well presented, very informative and lots of interaction breaking out into groups and listening to each others stories, situations.

This was one of the best Management courses I have attended in a while. Sue was absolutely brilliant, full of knowledge and always had a solution to any issues raised within the group. It was nice to have like minded people within the course, we all bounced ideas from one another and there was a lot of interaction, evolvement within the team. I especially liked the way the course was spaced out, allowing us to implement what we had learned during the exercises and then returning to discuss this at the next module. I would definitely recommend this course to other managers.

1....thought-provoking and memorable. Good, practical trainer. More valuable delivery than others. Thoughtful. Engaging. Good simple exercises.

2. The course had opened my mind to new ideas and concepts and made me re-evaluate the ways in which I interact and conduct my work and also my personal relationships. I am already employing the new strategies in my everyday life and work.

I am now fully confident about my responsibilities regarding lone working and some great hacks should I find myself in a difficult or dangerous situation. A greater awareness of both mine and colleagues safety.

The course made me think like a manager and made me realise a lot of skills I already possess which I previously would not have considered as managerial skills while going to an interview. The course has made me more confident for any upcoming job interviews.

1. I would thoroughly recommend this course as it was an all round confidential experience that allowed you to focus on oneself and how you can bring more to your workplace, colleagues and work with others.

2. Thank you so much Sue - a life changing course! Highly recommended

The course gave me time to really think about when we are carrying out our busy day, are we seeing all that is around us. It identified behaviours to be aware of in our day to day life. ...[it] was set at a good level for our role in customer services. The videos although quite hard hitting really got the message across.

It went above and beyond what I expected, I can apply lots of what I learned not only to my work life but my personal life too. A big thank you to Debbie who was extremely likeable, brilliantly engaging, and knowledgeable.

An up to date awareness of equality, diversity and inclusion and how it can apply to my specific role. Also served as a refresher of the importance, and the equality act 2010. Great trainer - she was very engaging and I loved the anecdotes which bought the content to life.

I now have knowledge on the techniques used in mentoring and the differences between mentoring and training someone. The trainer, Sue Noble, was excellent, she was well experienced in the topic, had a good level of interactive tasks and adjusted the training to the attendees needs and what we wanted to take away from the session.

It gave me a better understanding of different strategies on how to diffuse a contentious call.

Gave me a good understanding of considerations that need to be made when delivering a training session. Being aware of the varying learning styles of individuals in order to account for everyone.

It has helped me a lot with setting up appointments, creating the agenda for it and also taking the minutes. Since the training I have had positive feedback on the meeting minutes I have taken and agendas I have created.

[covered] all aspects of form of communications, relevant to my role.
...very comprehensive and covering all types of communications and aspects of how better to understand and respond/react.

1. It gave me a vocabulary to form a basis of new ways of approaching my mental health and negative thinking patterns, some of which I have been able to already directly apply to my life. I think this course would be beneficial to all, but as it was shared across authorities, we met a broad range of likeminded people.

2. ..thought provoking ways to build new brain habits. The content and pace was perfect for 4 hours training