I have recommended that this course should be attended by more officers at my level in the organisation to gain an understanding of the wider context and budget pressures facing Local Government and to understand how their financial decision making impacts the wider budget.

It was very useful, exceeded what I was expecting to learn and very engaging. I now feel more confident in setting boundaries.

This course was absolutely brilliant. I have used the info learned to make changed to my nutrition and lifestyle that in turn has had an impact on my work. I have shared useful bits of information with my team members too.

The content we covered has really helped me to see how I can do things differently. I really enjoyed this course and it gave me confidence to know I am doing some things right but also where I felt I needed to improve I have more knowledge on how to do that. Thank you to Sue for the course, it was really good and I took a lot away from it. I have encouraged others to book onto it!

The training was fab. The trainer was brilliant, really knowledgeable and genuinely wanted to ensure the course was what attendees wanted. The trainer created a real sense of psychological safety which is so important in something like giving presentations training and I felt so comfortable giving things a try (and failing) without judgement.

I wanted to learn some tips on how to say no in a polite way and also how to deal with people not responding to my emails/chasers or not carrying out tasks they've agreed to do by a specific time, especially those more senior to me. This course did give me the tips to use that I was looking for.

It provided me with tools on how to deal with stress when there is a lot of change going on in day to day life. It also encouraged me to come up with an action plan to start building resilience which will be beneficial for my work and home life.

It made me more aware of non visible disabilities, managing assumptions , inclusive environments and reasonable adjustments.

I learnt so much about myself and what areas i need to concentrate on. Excellent course and trainer who engaged everyone.

...examples and peoples experiences on reasonable adjustments gave me the confidence to think about all needs not just the individual needing the reasonable adjustment

Getting the 'tough' jobs out of the way first, rather than leaving for later - makes a huge different. Prioritising and identifying when I am more productive and utilising that time effectively, taking breaks to avoid burn-out and dissatisfaction.

An understanding of project management skills and techniques. I am new to the formal process of project management but I feel I learned so much just from this course. Absolutely brilliant training. I really enjoyed it and have learned so much. I would recommend to my colleagues and Clive was such a brilliant and inspiring teacher.

This was a good length course as it could easily slot into the working day but it was packed with information. It provided the tools to be able to deal with these difficult situations in a work environment.

The knowledge imparted has been immediately applicable to my job, particularly in the areas of empathetic communication and stress management. The practical strategies taught for supporting mental well-being in the workplace have been invaluable, and I’ve already noticed a positive impact in my interactions with colleagues and clients

The course was very well presented, very informative and lots of interaction breaking out into groups and listening to each others stories, situations.

1....thought-provoking and memorable. Good, practical trainer. More valuable delivery than others. Thoughtful. Engaging. Good simple exercises.

2. The course had opened my mind to new ideas and concepts and made me re-evaluate the ways in which I interact and conduct my work and also my personal relationships. I am already employing the new strategies in my everyday life and work.

I am now fully confident about my responsibilities regarding lone working and some great hacks should I find myself in a difficult or dangerous situation. A greater awareness of both mine and colleagues safety.

The course made me think like a manager and made me realise a lot of skills I already possess which I previously would not have considered as managerial skills while going to an interview. The course has made me more confident for any upcoming job interviews.

1. I would thoroughly recommend this course as it was an all round confidential experience that allowed you to focus on oneself and how you can bring more to your workplace, colleagues and work with others.

2. Thank you so much Sue - a life changing course! Highly recommended

The course gave me time to really think about when we are carrying out our busy day, are we seeing all that is around us. It identified behaviours to be aware of in our day to day life. ...[it] was set at a good level for our role in customer services. The videos although quite hard hitting really got the message across.